The Relationship Between a Contractor and a Client

A contractor’s relationship with clients is a key element of any contracting company. Strong relationships result in repeat work, referrals, and word of mouth marketing, which are essential ingredients for an effective contracting business.

Communication and trust is the most important factor in an effective contractor-client relationship. This can be achieved by setting up a single point of contact from the beginning, agreeing on the method and frequency of communications, and communicating any concerns you anticipate with your client in advance.

Contractors are also accountable for helping their clients as best they can through the construction process, giving advice and alternative solutions whenever needed. This could include giving advice on the constructionability of the project, selection of subcontractors or discussing the impact of changes to the project’s schedule, costs or quality of delivery.

Another key element in establishing good relationships between contractors and clients is transparency. Transparency is the key to establishing an effective contractor-client relationship. This allows the customer to trust your knowledge of your abilities and commitment right from the beginning.

The development of a solid relationship between a contractor and client takes time and effort, but in the long run it can pay off with customer loyalty and more work. Try Tradify for 14-days for no cost if you’re looking for software that will assist you in building strong client-contractor relationships.